Last Updated: August 18, 2026

Binhaven Return & Refund Policy

We at Binhaven (https://binhaven.shop) want you to love your purchase. If you’re not completely satisfied, this Return & Refund Policy explains how returns, exchanges and refunds work for our outdoor drinkware, coolers, lunch boxes, bags and related accessories.

1. Eligibility Window

Returns, exchanges and refunds are eligible for 30 calendar days from the date your order was marked as delivered. After 30 days, we cannot accept returns or exchanges except for defective products under the applicable product warranty.

2. Conditions for Returns and Exchanges

To qualify for a return or exchange, items must meet all of the following:

  • The item is unused, unwashed, and in the same condition you received it;
  • Original packaging, manuals, tags, labels, inserts, and any free bonus items included in the original shipment are present and undamaged;
  • Products that come in sealed, hygienic packaging (e.g., food-contact items, personal-care organizers, mattress encasements, bed bugs/under-bed organizers if the safety seal is removed) are non-returnable unless defective, for health and hygiene reasons;
  • Custom or personalized items, limited-edition collabs, and final-sale items marked ‘Final Sale’ on the product page are not eligible for return unless defective.
  • Gift cards are non-refundable and non-returnable.

3. How to Start a Return or Exchange

  1. Email us at [email protected] within 30 days of delivery. In your email please include:
    • Your order number (starts with #)
    • Reason for return or exchange (e.g. ‘wrong size’, ‘changed my mind’, ‘arrived damaged’)
    • For defects or damage: at least 3 clear photos of the item, outer box, and any damage
  2. Our support team will respond within 1–2 business days with a prepaid return label and return instructions, or — at our discretion for small items, low-value returns, or certain defective items — we may offer a refund without requiring the item to be shipped back, or offer a discount plus keep-the-item option.
  3. Package the items securely and drop off the package at the carrier specified on the label within 10 days of receiving the label.
  4. Once our warehouse receives and inspects the return (usually within 3–5 business days of our warehouse receiving the parcel), we will issue your refund, exchange, or store credit. You will receive a confirmation email when the action is complete.

4. Refund Details

  • Full Refund: issued for products returned in eligible condition, or for items we confirm arrived damaged, defective, incorrect, or lost in transit (at our discretion).
  • Refunds are returned to your original payment method within 5–10 business days after we approve the refund. Delays are usually due to payment card issuing banks — please allow up to 2 billing cycles for the refund to appear on your statement.
  • Original shipping costs are non-refundable in change-of-mind returns. Only if the return is due to our error (wrong item, damage or defect, lost shipment) will we refund the original shipping cost.
  • If only part of an order is returned, your refund will be prorated to the items actually returned. If a bundle discount or multi-item promotion was applied, the refund will be proportional to the returned item’s share of the discounted total.

5. Exchange Details

  • We will happily exchange an eligible item for a different size, color, or variant of the same product, or — within reason — for a different product of equivalent value.
  • If the new item costs more than the original, you will be asked to pay the price difference. If it costs less, we will issue a refund of the difference to your original payment method.
  • We send exchange shipments at no additional shipping cost for the first exchange on an order. Additional exchanges beyond the first are charged standard shipping rates.
  • If the desired replacement variant is out of stock, we will issue a full refund or store credit instead — your choice.

6. Store Credit

As an alternative to a payment-method refund, you can request store credit at any time. Store credit is issued instantly (as a unique discount code applied to your account), never expires, and can be used on any future order with no restrictions — including sale items.

7. Return Shipping Costs

  • U.S. orders: we provide a prepaid return shipping label free of charge for the first return of any order within the first 30 days, except for final-sale items and change-of-mind returns of low-value items where we have already offered keep-the-item refund.
  • International orders: the customer is responsible for return shipping costs for change-of-mind returns. We will cover return shipping for defective, incorrect, or damaged items, including any customs re-import fees we can verify.
  • If we send a return label and the item is not shipped back to us within 10 calendar days, any refund authorization we provided is revoked and no refund is issued.

8. Warranty & Defective Claims After 30 Days

After the 30-day return window closes, many of our products are still covered by their product warranty (typically 1 year from date of purchase, but varies by product line). To file a warranty claim, email photos of the defect, your order number, and a short description of how the defect occurred. We will evaluate the claim within 5 business days and resolve through either replacement, refund, store credit, or repair instructions.

9. Refused or Abandoned Returns

If a returned package is refused by our warehouse due to customs or because the item clearly does not meet return conditions (e.g., used, soiled, no original packaging), or if a customer abandons an exchange/return shipment and the item cannot be located, we reserve the right to cancel the pending refund/exchange and charge any incurred shipping fees.

10. Contact

Questions about returns? Email [email protected]. Please include your order number in every email so we can help faster.