Last Updated: August 18, 2026

Binhaven Shipping Policy

Thank you for shopping at Binhaven (https://binhaven.shop). This Shipping Policy explains how we process, ship, and deliver orders of our stainless steel drinkware, coolers, and camp cookware. By placing an order with us, you agree to the terms in this policy.

1. Order Processing

  • All orders are processed within 1–2 business days (Monday through Friday, excluding US public holidays).
  • Orders placed after 2:00 PM ET will begin processing the following business day.
  • Orders placed on weekends or US holidays begin processing the next business day.
  • We may hold an order for additional verification if the billing/shipping information appears unusual, to prevent fraud. In such cases, we will contact you by email within 1 business day.
  • Order changes (address, item additions/removals) can only be accepted within 6 hours of placing the order, and only if the order has not been handed off to a fulfillment warehouse.

2. Shipping Methods and Transit Times

2.1 United States (Domestic)

  • Standard Shipping: free on orders over $59. Transit time 3-7 business days.
  • Standard Shipping (orders under $59): flat rate $7.99. Transit time 3-7 business days.
  • Expedited Shipping: flat rate $14.99. Transit time 2–3 business days.
  • Overnight / 1-Day Express: flat rate $29.99. Processed same-day if ordered before 11 AM ET Monday–Thursday.
  • Alaska, Hawaii, APO/FPO/DPO, PO Boxes: flat rate $12.99, ship via USPS Priority Mail, transit time may extend to 5–14 business days.

2.2 International Shipping

  • We ship worldwide via USPS, DHL, UPS and Fedex International, depending on destination.
  • Estimated transit: 5-14 business days for most countries; 10-20 business days for remote destinations.
  • Flat rate shipping costs depend on weight and destination, calculated at checkout before payment.
  • Free international shipping applies only to orders over $99 (before taxes and duties) in select countries — please see the checkout page for your country’s threshold.

3. Taxes, Duties, and Customs

  • U.S. orders: sales tax is calculated automatically at checkout based on ship-to state and local rates.
  • International orders: import duties, customs fees, VAT/GST, and handling charges are NOT included in the product or shipping price. These fees are the responsibility of the recipient and may be collected by the carrier at the time of delivery, or invoiced separately after shipment.
  • Declared values on customs forms reflect the order total (no gift declarations allowed). Any applicable return customs charges for international return shipments are the responsibility of the customer.
  • If you refuse to pay customs duties or taxes at delivery and the package is returned to us, we will deduct the round-trip shipping cost and restocking fee (see Return Policy) before issuing any refund.

4. Order Tracking

  • When your order ships, you will receive a shipping confirmation email containing a tracking number.
  • Please allow up to 48 hours after the shipping email is sent for the carrier to accept and scan the package; tracking often does not show movement until the carrier scans it.
  • You can also find tracking links in your {brand} Account > Orders page (if you checked out as guest, use the Order Lookup link in any order email).
  • If your tracking shows delivered but you have not received the parcel, please contact us within 7 calendar days so we can file a carrier investigation with you. Report after 7 days are ineligible.

5. Delivery Issues

  • Damaged or Defective on Arrival: take clear photos of the package, outer shipping box, and the item inside within 48 hours of delivery and email [email protected]. We will resolve via replacement, full refund, or store credit at your option.
  • Incorrect Item(s): we apologize for the error. Email photos of the packing slip and wrong item(s) received within 48 hours. We will arrange return pickup and send the correct item at no additional cost, or issue a full refund plus a one-time discount code as a courtesy.
  • Lost in Transit: if tracking shows no movement for 7+ consecutive business days (domestic) or 14+ days (international), we will either ship a replacement at no additional cost or issue a full refund. Your choice.
  • Address Errors: we ship exactly to the address you provide. If you enter an incorrect/incomplete address and the carrier is unable to deliver, any returned postage, forwarding charges, or re-shipment costs are your responsibility. Please double-check addresses at checkout, especially apartment, suite and unit numbers.

6. Shipping Restrictions

  • We cannot ship freight on pallets, hazardous materials, lithium-ion batteries, or food products that require cold chain through our standard fulfillment network. Any such products, if offered, have dedicated shipping notices on their product pages.
  • Some remote territories may require higher shipping costs or may not be eligible for our standard free-shipping offer; exclusions are noted at checkout.

7. Holidays and Peak Season Delays

During holiday sales events (Black Friday, Cyber Monday, Christmas, New Year, Presidents Day, Memorial Day, Fourth of July, Labor Day, and store-specific flash sales), order processing may be extended to 2–4 business days and shipping carriers may experience 2–5 day delivery delays. We appreciate your patience during peak times.

8. Questions

For questions regarding shipping, order tracking, or delivery issues, email [email protected] with your order number so we can locate it quickly.